Pippins Holiday Cottage Terms and Conditions
Effective from 9th January 2023. If your booking is prior to this date and you would like to see the previous Terms and Conditions, please email us at pippinscottage@gmail.com
These Terms and Conditions form a Legal Contract and apply to all bookings made between Pippins Holiday Cottage (referred to as “the Owners, Our or We”) and the person making the booking (referred to as “the Customer, Guest, You or Your”). Pippins Holiday Cottage is sometimes referred to as “The Property” or “Pippins”. The contract will be subject to the following booking conditions and a breach of these conditions will constitute a breach of the contract.
1. It is the responsibility of the Customer making the booking to read the Terms and Conditions. Agreement to these Terms and Conditions is assumed when you make Your booking. The person making the booking must not be under 18 years of age. The booking applies to those persons named at the time of booking and cannot be transferred to other parties unless agreed with the Owners in writing.
2. A Good Housekeeping deposit of £100 will be charged at the time the full balance is due. This charge is NOT included in the advertised cost of your holiday. This will be refunded in full after your holiday provided the cottage is left in good order and no significant issues are noted by the Owners after Guests’ departure. Any charge made is at the discretion of the Owners.
3. Failure to pay the balance no later than 6 weeks before commencement of the holiday will be considered a cancellation. In this event You will be notified that Your holiday is cancelled and the appropriate dates will be released for resale. A reminder for the final payment will be sent prior to the balance due date using the email address provided at the time of booking.
4. Cancellations – It is strongly recommended that UK Travel Insurance is purchased when booking. If You are unable to travel to Pippins due to illness, transport disruptions or any other unforeseen circumstances, no refunds will be given for non-arrival or cancellations after the balance has been paid in full. There are many places that now offer cover for Covid-19 related illnesses. If You choose not to take out UK travel insurance then You accept the responsibility for any loss that You may incur due to Your cancellation. Any Good Housekeeping deposit and dog surcharge would be refunded in those circumstances. In the unlikely event that Pippins becomes unavailable due to reasons beyond Our control, all payments will be returned in full. In this event, We will not be liable for any further costs or any inconvenience caused. Cancellations before the balance has been paid will result in loss of the £25 deposit. Cancellations must be provided to the Owners in writing via email to pippinscottage@gmail.com.
5. Your contract with us and therefore the hire of Pippins ends at 10am on the day of departure. Late departure reduces the valuable time needed for cleaning between guests. Unfortunately in order to ensure that guests vacate the property on time a charge may be made for late departure.
6. You must not use the property for any other reason than a holiday during the hire period. The agreement to stay in the property for a holiday does not create a Landlord and Tenant relationship.
7. Any Guests arriving with more than 4 adults in the group will not be admitted to the property and the booking will be terminated with no refund, with the exception of the Good Housekeeping deposit and any dog surcharge. If You wish to invite day visitors during Your stay then please ask the Owners in advance. Guests who invite visitors who have dogs, must check with the Owners first. Under no circumstances can any visitors stay overnight beyond the maximum occupancy of 4. Over occupancy invalidates the insurance for Pippins Cottage.
8. We reserve the right to ask Guests to leave the property at any time during their stay if, in the Owners’ opinion, Terms and Conditions have been broken that might cause damage to the property or its contents or Guests cause disruption or danger to others. If Guests are asked to vacate the property then no refunds will be due of any description.
9. If damage occurs to the Property as a result of the actions of Guests during the stay, where the extent of that damage is so severe that the Owner must (in their sole opinion) cancel and/or refund subsequent bookings, the Owner may bring a claim against You for any loss arising as a result, including the cost of refunding other guests affected by cancelled Bookings and any additional administrative fees incurred in respect of the same.
10. Any issues or cause for complaint should be reported to the Owners ASAP during Your stay. The Owners will not consider a refund for any issue notified after departure.
11. Please respect Our property and take reasonable care during Your stay. We understand that accidents happen. Please inform the Owners of any breakages or spillages as soon as possible. We will endeavour to put the matter right but ultimately Guests are responsible for the Property and its contents during their stay.
12. Pippins will be in a clean and tidy condition upon arrival and we request that Guests leave it in a like condition. Please do not leave behind any unused food, packets, tins etc. We understand that it may not be possible to take frozen food home but please keep this to a minimum.
13. The Owners will accept no liability for accidents that might occur due to the nearby terrain which is of a sloping nature with some steep banks. Neither can responsibility be accepted for loss or damage to any person or personal belongings. This includes damage to, or loss of, any vehicle or its contents.
14. Wi-Fi connectivity. If there is a problem with the Wi-Fi connection we will do our best to resolve the matter but in the event of circumstances beyond our control, we cannot guarantee an uninterrupted service, nor will we make any refund if the service becomes unavailable. We also have an Acceptable Use Policy for internet use as a separate document which also forms part of these Terms and Conditions.
15. We reserve the right to enter the Property at any reasonable time for the purpose of inspection, repair work, etc. If we do need to enter the Property, we will strive to agree a time with You beforehand wherever possible.
16. Guests are responsible for closing the Velux roof lights in the event of rain. Please do not leave these open when You go out or at night when You are asleep. Any damage due to rain ingress will be charged.
17. Please leave the Property secure when You go out and return garden furniture inside in case of rain and for security purposes.
18. Smoking or vaping is not permitted inside Pippins and under no circumstance are candles or naked flames to be used.
19. There are no electric vehicle charging facilities at Pippins but there are charging terminals located in Llandrindod Wells 15 minutes away. Most EVs are supplied with a domestic charger, commonly known as a ‘granny charger’ or a ‘trickle charger’. These cables recharge the EV using a domestic power source via a 3-pin wall socket. Domestic chargers are not suitable for use in the Property and will create a fire hazard. The use of domestic chargers is strictly forbidden. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property. You are solely liable for any damage or loss suffered by the Owners as a result of Your unauthorised use of domestic chargers.
20. Please be aware that Pippins is situated near to a Motocross track where race meetings are held on a few weekends during the year. When possible, We endeavour to inform Guests in advance of any race meetings, but in the event of unexpected noise Guests should understand that these are circumstances beyond Our control.
Additional Terms and Condition for guests bringing their dog
Well behaved, small or medium size dogs are accepted. Dogs under one year of age are not accepted.
Never leave a dog alone in the property.
Should you be unable to bring your dog with you after the pet surcharge has been paid then it will be refunded in full at the end of your holiday.
We will not accept any other pet (cat, rabbit etc) or more than one dog. If a guest should arrive at Pippins with more than one dog or any other pet entry to Pippins will be denied and no refund will be given, with the exception of the Good Housekeeping deposit and dog surcharge.
We reserve the right to seek compensation for damage and excessive cleaning costs caused by your dog.
Do not allow your dog into either of the bedrooms or on the furniture. If it is clear that your dog has been allowed onto beds then the Owners reserve the right to deduct extra cleaning costs from the Good Housekeeping deposit at the Owners’ discretion.
Guests are expected to keep Pippins’ garden clean and to pick up dog waste in bags to be deposited into the dustbin provided. If after departure we find it necessary to clean up dog waste from the garden then a charge will be deducted from the Good Housekeeping deposit at our discretion.
Please do not allow your dog to run freely in the Owners’ own garden or to foul this area. It is the responsibility of guests to check that their dog will not escape from Pippins garden before being let off the lead.
It is important to follow the Countryside Code. Keep your dog on a lead when walking in the surrounding area and along the public right of way as sheep are almost always present. It is especially important pregnant ewes are not worried by dogs.
Pippins Holiday Cottage Internet Acceptable Use Policy
Effective from 9th January 2023 Onwards
1. Acceptable use
1.1. By accepting our terms and conditions and using this service, you acknowledge that you have read, understand and will abide by this policy.
1.2. You must not use our internet connectivity services:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
- to knowingly transmit any data, send, upload or download any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
- to be defamatory of any individual;
- to promote obscene, offensive, hateful or inflammatory material;
- to discriminate (including based on race, sex, religion, nationality, disability, sexual orientation or age);
- in any way which infringes copyright, database right or trade mark;
- to deceive any person;
- to breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- to be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
- to harass, upset, embarrass, alarm or annoy any other person;
- to impersonate any person, or to misrepresent your identity or affiliation with any person;
- to give the impression that you are economically linked to us;
- to advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse; or
- to access without authority, interfere with, damage or disrupt any equipment or devices connected to a network owned, controlled or used by us or any third party.
1.3. The use of the internet by a minor is subject to this policy and the consent of their parent or guardian. We advise parents who permit their children to use the internet connectivity we provide that it is important that they communicate with their children about their safety online, as moderation is not fool proof.
2. Suspension and termination
2.1. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our internet connectivity services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
2.2. Failure to comply with this acceptable use policy constitutes a material breach and may result in our taking any or all of the following actions:
- immediate, temporary or permanent withdrawal of your right to use our services;
- issue of a warning to you;
- legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
- further legal action against you; and/or
- disclosure of such information to law enforcement or other such authorities as we deem appropriate.
3. Limitations to our liability
3.1. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
3.2. Provision of internet access by us is entirely discretionary and provided without guarantee. Failure of our internet connectivity, or failure to provide internet connectivity (or sufficient bandwidth for any specific use) does not constitute a breach of any contract to provide you with accommodation.
3.3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
3.4. We exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our internet connectivity services or in connection with the use, inability to use, or results of the use of our services including loss of or damage to; income or revenue, business, profits or contracts, anticipated savings, data, or goodwill, whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
3.5. We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your access to the internet via our services.